Address: No. 2 Road, Chenjiamuqiao Industrial Zone, Linping, Yuhang District, Hangzhou , Zhejiang Province
Zhejiang Hangzhou Risheng Electric Heating Products Co., Ltd. adheres to the "all-round, high-quality, high-efficiency" service standard, creates value for customers, and takes customer satisfaction as its goal. We hereby make a public commitment.
I. Service Commitment
1. Our company has established a strong after-sales service team, experienced engineers and senior technicians, and can coordinate and deal with any problems that occur at the fastest time.
2. Within one week after the product is delivered, the staff of our company's after-sales service department will conduct telephone follow-up consultation according to the customer's contact information until the customer is satisfied.
3. All complaints about product quality will be answered within 1 hour, and treatment measures will be determined according to the situation of the complaint, and repair or replacement will be performed.
4. Our company promises that all maintenance personnel are professionals, which can better solve problems for customers.
5. Expenses related to product quality during the warranty period shall be borne by our company.
6. During the warranty period, due to your improper use or due to the natural environment, we will provide free maintenance. The materials and accessories used for maintenance are only charged at cost.
7. Products beyond the warranty period, our company promises to test and maintain for free.
Commitment for return of goods
1. The returned product requires complete product packaging, accessories, instructions, warranty card, invoice, delivery note, and explanation of the reason for the return.
2. The user has quality problems under normal use. Please contact our company quickly during the warranty period, so that the user can get timely repair and replacement.
3. Now the following situations cannot enjoy our company's return promise.
a. The product has been used abnormally.
b. Storage and humidity under abnormal conditions.
c. Unauthorized repair, misuse, abuse and alteration.
d. Damage caused by food and liquid splashes.
e. Normal wear of the product.
f. Out of shelf life.
Special Note : Due to the photo display reasons, the color of the product displayed on the page cannot be guaranteed to be the same as the actual color of the product.
The right of final interpretation of this service commitment belongs to Zhejiang Hangzhou Risheng Electrothermal Products Co., Ltd.